Building the Future of E-commerce AI
LiveAI HK is dedicated to transforming how e-commerce businesses connect with their customers. We specialize in creating bespoke AI chatbot solutions that are not just intelligent, but truly understand your business needs.
Our Journey to E-commerce AI Excellence
LiveAI HK was born from a simple observation: most chatbots felt robotic and unhelpful. As e-commerce professionals ourselves, we knew there had to be a better way to serve customers with AI technology.
Our founders, with combined experience of over 30 years in AI and e-commerce, set out to create chatbot solutions that truly understand business context and customer needs. We believe in bespoke solutions because every business is unique.
Today, we're proud to be Hong Kong's leading provider of custom AI chatbot solutions for e-commerce, with a track record of increasing client conversions by an average of 40% while reducing support costs by 60%.
Company Founded
Started with a vision to make AI chatbots truly helpful for e-commerce
First 100 Clients
Achieved our first major milestone with local Hong Kong businesses
Regional Expansion
Expanded services across Asia-Pacific markets
Industry Leader
500+ successful implementations and growing
Meet Our Expert Team
Our diverse team combines deep AI expertise with real-world e-commerce experience. We're passionate about creating chatbot solutions that truly serve your business needs.
David Chen
Co-Founder & CEO
Former Head of AI at leading Hong Kong fintech. 15+ years in AI and machine learning.
Sarah Wong
Co-Founder & CTO
Ex-Google AI researcher with PhD in Natural Language Processing from HKU.
Michael Liu
Head of E-commerce Solutions
Former e-commerce director at major Asian retailers. Expert in customer journey optimization.
Emily Zhang
Lead AI Engineer
Machine learning engineer with experience at Alibaba and Tencent. Specializes in conversational AI.
James Park
Head of Customer Success
Customer success leader with track record of 98%+ satisfaction rates in SaaS companies.
Our Core Values
These principles guide everything we do, from how we design our solutions to how we support our clients throughout their journey.
Customer-Centric
Every solution we build starts with understanding your customers' needs and pain points.
Innovation First
We stay at the forefront of AI technology to deliver cutting-edge solutions that work.
Trust & Security
Your data and your customers' information are protected with enterprise-grade security.
Partnership Approach
We work as an extension of your team, not just a vendor. Your success is our success.
Continuous Learning
We constantly improve our solutions based on real-world performance and feedback.
Results-Driven
We measure success by your business outcomes: conversions, satisfaction, and growth.
Our Mission
To empower e-commerce businesses with intelligent, bespoke AI chatbot solutions that create meaningful connections between brands and customers, driving growth and satisfaction in equal measure.
Certifications & Recognition
Our commitment to excellence is recognized by industry leaders and certification bodies. We maintain the highest standards in security, technology, and service delivery.
Industry Certifications
ISO 27001 Certified
SecurityInformation security management standards
AWS Partner
CloudAdvanced consulting partner for cloud solutions
GDPR Compliant
PrivacyFull compliance with data protection regulations
Microsoft AI Partner
AI TechnologyCertified for AI and machine learning solutions
Awards & Recognition
Ready to Work with Our Expert Team?
Let's discuss how our expertise can transform your e-commerce customer experience.